Important message from the Roan Systems technical team

At Roan Systems, our passion for customer service excellence always encourages us to give good, solid, valuable advice to our customers out there regarding their daily printing requirements, whether laser, thermal, line matrix or the like.

Right now, there are many negative discussions hanging from most people’s mouths – corruption, currency depreciation i.e. Rand/Dollar, water crises and drought, power cuts, cost of electricity, renewable energy, economic depression, education, to name only a few.

So our message is positive and constructive and our good intentions are loud and clear, try save where you can. A change is as good as a holiday, but should not necessarily mean new printers – breathe some new life into the old ones, its far more cost effective. A refurbishment or something to get you going again or replace the irritating broken or worn covers.

Our advice is to keep, maintain and refurbish your printers if at all possible. We have a network in place where we are able to source a large number of spares which enables us to “refurbish” and repair most models extending the life by at least another 12 to 24 months.   If you’re unsure regarding your model of printer, call our service center and speak to one of our service advisors who are well trained to give you specific good advice once they have all the necessary information.

Take out a maintenance plan with us for a fixed cost and let us worry about your breakdowns, the parts, the travel expenses, the exchange rate and all the other negative issues. We have full maintenance plans, parts only maintenance plans, labour only services plans or just ad hock repairs to name a few. We can customize our service plan to suit your needs and your budget.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          

If and when our current economic and social climate gets better, everything changes. But right now, it may even be better to keep and maintain your printer or do a little “refurb”.

Roan Systems also offers taylor made service and maintenance agreements for both your printer and scanner requirements. 

Roan Systems offers a complete solution for your printer needs:

  • Laser Printers
  • Thermal / Label Printers
  • Dot Matrix Printers
  • Line Printers
  • Receipt / P.O.S Printers

Experienced, trained and certified technicians offering:

  • On-site Service
  • 2,4,6,8 Hour & Next Business Day Response Times
  • Carry In Service
  • Maintenance Contracts

Full Maintenance Plans

Roan Systems offer full maintenance on all printer and scanner makes and models , the following are all inclusive of your annual, quarterly or monthly fee:

  • On-site Support
  • 4 Hour Response Time
  • Annual services
  • All Parts
  • All Labour
  • All call out and travel fees

Service Only Maintenance Plans

Roan Systems offer service only maintenance plans on all printer and scanner makes and models , within Service only the following are all inclusive of your annual , quarterly or monthly fee:

  • On-site Service
  • Annual Services
  • All Labour

Roan introduces SOTI MobiControl

Specialist solutions provider Roan Systems has added a unified enterprise mobility management

solution to its extensive portfolio. Available as a fully hosted and managed service as well as a stand-

alone product, SOTI MobiControl is a secure, all-in-one offering that allows companies to easily

manage mobile devices, applications, content, email, and security.

Frikkie Koegelenberg, CCO of Roan Systems, says that with the Bring Your Own Device (BYOD) trend,

and the plethora of mobile devices entering the workplace, enterprise are finding managing the

mobile environment a challenge. “Smartphones, tablets, and smart peripherals have become essential

to our productivity and driving growth. However, these can be difficult to manage with point

solutions. MobiControl removes the complexity of mobile device management (MDM) by providing a

single management console.”

He adds that in addition to providing one central management console, SOTI ensures a lower Total

Cost of Ownership thanks to its rapid, “out-of-the-box” provisioning. “In today’s fast-paced business

world, companies can’t afford to spend days provisioning an MDM solution. With MobiControl, device

enrolment, provisioning, retirement, and security are quick and easy. Content, device, and application

management are just as simple.”

The centralised console offers customisable dashboards, allowing administrators to see key device

and usage information at a glance, including characteristics such as status of connectivity, device

information, location and active policies. Similarly, adding applications is done via the Application

Catalog, which is an easily-accessed central repository of approved apps.

“MobiControl has perfected the art of allowing users to take ownership of MDM, alleviating IT’s

workload. In addition to being able to access company content, applications and messages through

one application, users can access the MYOD (Manage Your Own Device) self-service portal to reset

passwords, wipe data or lock a misplaced, lost or stolen device,” Koegelenberg says.

He adds that MobiControl also offers over-the-air device configurations for enrolment, meaning users

can enrol their own devices. “Starting as merely a security solution, MDM has become increasingly

complicated over the years. By allowing for self-service provisioning and management, MobiControl

makes the lives of the IT department much easier.”

Koegelenberg points out that by saving time through MobiControl’s self-service features, IT can focus

on important components such as security. Offering authentication, certificate management and data

encryption, as well as secure web browsing and real-time malware scanning, MobiControl protects

against both internal and external threats. In addition, the software allows for the creation of email

sharing and forwarding policies to protect against data leakage and inadvertent disclosure of sensitive

company information.

“MobiControl has added an additional security feature in the form of accurate geo-location device

tracking and user behaviour monitoring. This allows companies to create a boundary around a

specific area to trigger alerts and pre-defined actions when devices enter or leave the boundary,” he


“One of the smartest and easiest to use MDM solutions in the world, MobiControl offers complete

peace of mind. Extremely customisable, and boasting a number of unique features, SOTI MobiControl

is the MDM solution every company should have.”

Roan Systems wins PRASA tender - 16/10/2014

Specialist South African-based IT distributor offering products and services for a variety of IT applications, Roan Systems, has won a tender to maintain 770 Printronix T4M printers nationwide with the Passenger Rail Agency of South Africa (PRASA).

Newly established, PRASA merges the operations, personnel and assets of the South African Rail Commuter Corporation, Metrorail, Intersite Property Management Services, Shosholoza Meyl and the long-distance bus company Autopax (Translux and City-to-City).

"An organisation of this size and nature has heavy-duty printing needs," says Roan Systems' Frikkie Koegelenberg. "To win the tender, we adopted a customer-centric approach instead of a sales-driven one. In order to do this, we had to have a thorough understanding of PRASA's needs and printing requirements, so we could offer a package customised to meet those needs."

The printers in question, Printronix T4Ms, boast uncompromised performance and features, and can be seamlessly installed into other printer brand environments using the widest breadth of embedded printer protocol interpreters. "The T4M maximises productivity and offers flexibility to grow with changing requirements, and Roan Systems will ensure they operate smoothly and efficiently," he adds.

Koegelenberg adds it is Roan Systems' approach to offering the best servicing for document output solutions that sets it apart from the competition. "Businesses today want solutions tailor-made for them. In addition, the tough economic climate means companies want to focus on their core business, without the hassle of maintaining print services and suchlike."

Bearing this in mind, Roan offers a full servicing and maintenance function. "We thoroughly evaluate our customers' current offerings, and then design an offering for them that minimises costs, and promises solid service level agreements. Roan Systems will provide the maintenance and servicing needed, or will adapt the client's current hardware to better meet their requirements," says Koegelenberg.

He concludes by saying Roan Systems has had tremendous success with handling customers' printing environments, proving the necessary skills and expertise to service the machines, helping them to meet their printing needs.

SOTI – MobiControl


Business mobility is complicated and becoming more so. More workers outside the office and more device types; makes, models and operating systems, are making it more important than ever to manage and secure your company’s mobile devices. On top of this, your mobile workers need to be as productive on the road as they are in the office. They need access to key business applications and important company content. To keep up with all this change, your company needs a business mobility strategy, and a top-notch Enterprise Mobility Management (EMM) solution support it. SOTI removes the complexity from managing a multi-OS, multi-vendor, and multi-purpose mobile business environment. SOTI MobiControl is an end-to-end EMM solution that manages mobile devices, applications, content, and security from within a single management console.

Manage All Devices from a Single Pane of Glass

With the deployment of consumer smartphones and tablets into corporate- liable, BYOD and CYOD programs and peripherals, enforcing security policies and best practices while supporting diverse user requirements can be a tough balancing act. SOTI unifies mobility management from a single management console, removing the complexity from managing a multi-OS, multi-vendor, and multi-purpose mobile ecosystem.

Empower Employees with Corporate Applications

Applications are at the center of every enterprise’s mobility strategy. Secure access to line of business applications gives employees the tools they need to be more productive and allows enterprises to realize the full potential of a mobile workforce. SOTI MobiControl helps you get the right applications to your mobile workforce in a fast, secure and scalable manner. Application Catalog gives users a one-stop shopping experience for corporate approved apps. Enterprises looking for more granular control over corporate-liable devices have the added flexibility to silently install mandatory applications. Robust whitelist and blacklist policies provide an extra layer of security across your deployment.

Lower Total Cost of Ownership with

Rapid, “Out-of-the-Box” Staging and Provisioning

A successful mobility deployment requires an efficient and succinct process to rollout mission-critical line-of- business devices. Utilizing MobiControl Stage to load and test the most up-to-date setup will reduce ship-back costs and ‘time out-of-service’ for mobile devices in the field. Reduced time for device provisioning will get employees productive sooner.

Enable Access & Privacy of Corporate Email

Mobile email management is more than just providing mobile access to your corporate Exchange server. Enterprises must ensure sensitive corporate data stays behind the firewall. With SOTI MobiControl, administrators can create email sharing and forwarding policies to protect against data leakage and inadvertent disclosure of sensitive company information. Comprehensive Exchange Access Controls prevent unmanaged devices from accessing the corporate Exchange server.

Safeguard from Mobility Threats & Viruses

Safeguarding the enterprise from potential threats while maintaining an enjoyable user experience can be a major challenge to effectively manage and grow your organization. SOTI MobiControl’s best in-class authentication, certificate management and data encryption provide enterprise IT departments with peace-of-mind that their devices and data are never compromised. Secure web browsing and real-time malware scanning protect enterprise networks from internal and external threats.

Intuitive User Experience

SOTI MobiControl’s Web Console allows you to manage your entire mobility deployment through a single pane of glass. Customizable dashboards provide administrators with an at-a-glance view of key device and usage information such as status of connectivity, device information, location and active policies. Mobile device users get a best- in-class experience when accessing corporate content, applications and messages all within one easy to navigate application.

Enhanced Enrolment with Zero IT Intervention

Take the Burden off of IT

Deliver seamless enrolment with over-the-air device configurations for email, WiFi, VPN etc. at a granular level based on various criteria including device properties, custom attributes/data and more. This takes the burden off IT as users can now enroll their own devices quickly with zero IT intervention.

Real-Time Geo-Aware Policies Devices Tracked & Access Limited based on Location 

SOTI MobiControl provides accurate geo-location device tracking and user behavior monitoring that can be plotted on an interactive worldwide map. Geofencing enables the creation of a virtual boundary around a geographical area to trigger alerts and pre-defined actions when devices enter or exit the boundary. Geo-aware content access allows enterprises to restrict access to sensitive corporate content based on location while still giving employees access to their personal content and applications.

Zero-Touch Configuration and Management of Smart Peripherals

Enable the Connected Enterprise

Quick device provisioning and remote support for Zebra/Motorola peripherals. SOTI offers the industry’s tightest integration with Zebra connected peripheral devices, minimizing down time with the ability to manage device profiles and manage new devices remotely.

Configurable Administration Mission-Critical Content Safeguarded

SOTI MobiControl role-based access ensures only authorized users can view and manage enterprise assets. SOTI’s alert rules engine can be quickly configured to monitor device, custom data, and server-specific incidents. Administrators can identify when a device is compromised and take immediate action to safeguard their corporate data.

Advanced Reporting Engine Strategic Management Insights

The SOTI MobiControl management console can be used to generate an extensive catalog of standard and custom reports on key areas of your enterprise mobility environment. High level or granular analytics can be automated and pre-scheduled to monitor numerous parameters over a specified time period. Reports can be generated and exported in all major file formats.

Support for Broader Range of Operating Systems and Endpoints Enterprise Complexity Eliminated

SOTI MobiControl provides stronger security and compliance with corporate and regulatory policies to apply same policies across multiple OSs and endpoints. The centralized, web-based management console provides total visibility and full control of your corporate, shared and personally-owned mobile devices.

Remote Control & Remote View Live, Real-Time Support

SOTI MobiControl’s Remote Control is the fastest and most reliable interactive remote control of Android and Windows devices for optimal helpdesk capability and troubleshooting. Remote view and advanced device management is available for iOS devices. These best-in-class remote helpdesk capabilities offer administrators the ability to support their growing mobile workforce effortlessly.

Employee Self-Service Portal “Manage Your Own Device” for Reduced IT Workload SOTI MobiControl’s MYOD (Manage Your Own Device) self-service portal equips device users with tools to manage their mobile devices, thereby, reducing IT support costs and increasing productivity. Users can reset passwords, wipe data or lock a misplaced, lost or stolen device, locate device via geo-tracking, gain visibility into their apps and much more.

Flexible Deployment Architecture Always Available and On-Demand

SOTI MobiControl is robust and reliable at any scale of deployment. Leveraging deep domain expertise with thousands of customers globally in all major vertical and niche markets. SOTI also provides enterprises with flexibility to deploy the solution as an On-Premise solution or in the MobiControl Cloud.


Put your trust in SOTI and Roan Systems to provide best-in-class Secure Enterprise Mobilty Management.

Contact a SOTI Mobile Advisor to discuss your enterprise mobility strategy at sales[at]


Retail Solutions Mobi Control Stage Unified Enterprise Mobility Management Solution SOTI and Zebra Solution Note

Valued Clients

...they keep us going

About Us

Roan Systems is a South African-based company offering products and services for a variety of IT applications. Roan Systems is as fast-moving as the industry it has chosen to specialise in. Every month is marked by a bold development, whether in the form of operational enhancements, new national offices or distributor partnerships.

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