Service Level Agreements

Support agreements are an important requirement if your printers are necessary for the smooth running of your business, they can also be of great value. Our service contracts are written in plain English and have no hidden surprises.
All support quoted is based on standard office hours, 08:00 to 16:30, Monday to Friday and Exclude Weekends and Public Holidays.


Roan System is in the business of providing strategically managed Printer Services that optimize usage, minimize cost and provide reports for analysis and ongoing cost containment. We understand that printer down time means your business suffers. Our technical staff has your best interest in mind and will do everything possible to limit down time by offering customized SLA agreements to suit your individual needs.

WHAT WE COVER:

All labour

Qualified technicians

Local technicians

Computerized work control

First contract fault finding

Technician incentive scheme   

 
HOW YOU WILL BENEFIT:

No time related additional costs

Experienced technicians reduced downtime

Maintains response time, keeps continuity

Call tracking with our Callworks System saves time

Can eliminate basic calls, saving time

Maximum performance between calls, pays KPI bonuses to technicians encouraging quality workmanship, maximizing up-time

 

Roan Systems offers a complete solution for your printer needs:

  • Laser Printers
  • Thermal / Label Printers
  • Dot Matrix Printers
  • Line Printers
  • Receipt / P.O.S Printers

Experienced, trained and certified technicians offering:

  • On-site Service
  • 2,4,6,8 Hour & Next Business Day Response Times
  • Carry In Service
  • Maintenance Contracts

Full Maintenance Plans

Roan Systems offer full maintenance on all printer makes and models , within full maintenance the following are all inclusive of your annual, quarterly or monthly fee:

  • On-site Support
  • 4 Hour Response Time
  • Annual services
  • All Parts
  • All Labour
  • All call out and travel fees

Service Only Maintenance Plans

Roan Systems offer service only maintenance plans on all printer makes and models , within Service only the following are all inclusive of your annual , quarterly or monthly fee:

  • On-site Service
  • Annual Services
  • All Labour

 

Valued Clients

...they keep us going

About Us

Roan Systems is a South African-based company offering products and services for a variety of IT applications. Roan Systems is as fast-moving as the industry it has chosen to specialise in. Every month is marked by a bold development, whether in the form of operational enhancements, new national offices or distributor partnerships.

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